Terms & Condition
Direct Debit Service Agreement
VOICE DIGICALL is fully owned subsidiaries of SES Pty. Ltd. This agreement is with VOICE DIGICALL (ABN 44 138 930 300)
1. Our commitment to you
We will not change the amount or frequency of drawing arrangements without your prior approval.
VOICE DIGICALL will not disclose your details except where necessary to VOICE DIGICALL-s financial institution and for the purposes of conducting direct debits with your financial institution. VOICE DIGICALL will give you at least 14 days notice in writing if there are changes to the terms of the drawing arrangements.
VOICE DIGICALL Internet will draw from your nominated financial institution account on the business day normally 7 days prior to the expiry of your current account-s subscription period. If the due drawing date is not a business day, VOICE DIGICALL will draw on the business day before or after that date.
2. Your commitment to us
It is your responsibility to:
A fee of $50 applies if the financial institution rejects a Direct Debit transaction.
If you choose to cancel your Direct Debit payment, please contact VOICE DIGICALL Customer Service in order to arrange Credit Card payment.
3. Your rights
You should contact VOICE DIGICALL Internet if you wish to alter the drawing arrangements. This includes:
Where you consider that a drawing has been initiated incorrectly, you should firstly contact VOICE DIGICALL Customer Service on the number appearing above. If you are not satisfied with the response, please write to us. Your letter should be marked -Notice of Complaint- and addressed to: VOICE DIGICALL PO Box 1844, Lakemba, NSW 2142. VOICE DIGICALL will respond within 7 days of receiving your letter. VOICE DIGICALL has formal procedures for dealing with a complaint.
4. Other information
VOICE DIGICALL reserves the right to cancel drawing arrangements if drawings are dishonoured by your financial institution. Your drawing arrangements are also governed by the terms and conditions of your VOICE DIGICALL account.
VOICE DIGICALL is fully owned subsidiaries of SES Pty. Ltd. This agreement is with VOICE DIGICALL (ABN 44 138 930 300)
1. Our commitment to you
We will not change the amount or frequency of drawing arrangements without your prior approval.
VOICE DIGICALL will not disclose your details except where necessary to VOICE DIGICALL-s financial institution and for the purposes of conducting direct debits with your financial institution. VOICE DIGICALL will give you at least 14 days notice in writing if there are changes to the terms of the drawing arrangements.
VOICE DIGICALL Internet will draw from your nominated financial institution account on the business day normally 7 days prior to the expiry of your current account-s subscription period. If the due drawing date is not a business day, VOICE DIGICALL will draw on the business day before or after that date.
2. Your commitment to us
It is your responsibility to:
- Ensure your nominated account can accept direct debits.
- Ensure there are sufficient funds available in the nominated account to meet each drawing on the due date.
- Advise us if the nominated account is transferred or closed, or the account details change.
- Arrange an alternative payment method acceptable to VOICE DIGICALL if VOICE DIGICALL cancels the drawing arrangements.
- Ensure that all account holders on the nominated financial institution account sign the Direct Debit Authorization.
- Ensure there are sufficient funds available in the nominated account to meet each drawing on the due date.
- Advise us if the nominated account is transferred or closed, or the account details change.
- Arrange an alternative payment method acceptable to VOICE DIGICALL if VOICE DIGICALL cancels the drawing arrangements.
- Ensure that all account holders on the nominated financial institution account sign the Direct Debit Authorization.
A fee of $50 applies if the financial institution rejects a Direct Debit transaction.
If you choose to cancel your Direct Debit payment, please contact VOICE DIGICALL Customer Service in order to arrange Credit Card payment.
3. Your rights
You should contact VOICE DIGICALL Internet if you wish to alter the drawing arrangements. This includes:
- stopping an individual drawing
- altering the DD Authorization
- canceling the DD Authorization
- altering the DD Authorization
- canceling the DD Authorization
Where you consider that a drawing has been initiated incorrectly, you should firstly contact VOICE DIGICALL Customer Service on the number appearing above. If you are not satisfied with the response, please write to us. Your letter should be marked -Notice of Complaint- and addressed to: VOICE DIGICALL PO Box 1844, Lakemba, NSW 2142. VOICE DIGICALL will respond within 7 days of receiving your letter. VOICE DIGICALL has formal procedures for dealing with a complaint.
4. Other information
VOICE DIGICALL reserves the right to cancel drawing arrangements if drawings are dishonoured by your financial institution. Your drawing arrangements are also governed by the terms and conditions of your VOICE DIGICALL account.